Wood FAQs

Cupping and crowning are caused when water is trapped between the wood floor and the subfloor. Cuppping occurs when the floor is caused by changes in moisture levels in the air, due to excessive moisture which causes the wood flooring to swell. When the boards crush together and deform at the edges, it forms a “cup” due to the excessive moisture. Crowning is the opposite, when the center of the board is higher than its edges. Crowning can occur when the surface of the floor encounters moisture or is left in wet or humid conditions for an extended period of time.

The best way to maintain your floor is to sweep, dust mop and/or vacuum the floors regularly. You should avoid excessive moisture to avoid cupping or crowning. A slightly damp mop may be used to mop up a spill.

In order to maximize the durability and beauty of your hardwood flooring, here are a few recommended practices:

  • Place doormats/rugs at entrances to collect moisture and dirt
  • Dust mop or vacuum regularly
  • For sticky spots, use a soft damp cloth the gently scrub
  • Avoid harsh chemical detergents or abrasive cleaners
  • Avoid excessive water
  • Clean spills immediately
  • Avoid exposure to direct sunlight for long periods


Yes hardwood can improve air quality. Unlike carpeting, bacteria, dust, dirt and allergens cannot cling to wood flooring.

With so many colors and species available, it can be quite overwhelming! A few factors to consider would be: compare wall paint colors and furnishings with hardwoods’ natural colors/stains, distinctive grain patterns, and visual effects such as knots and mineral streaks. Not sure where to start? Contact your local flooring expert and they would be more than happy to work with you to provide a best fitting hardwood.

Grading refers to where the ground meets your house.

Below Grade

  • Basements are considered below grade since they are at least on wall below ground level.

On Grade

  • First floor sits at ground level and is considered “on grade”.

Above Grade

  • Any floors above ground level are above grade.


  • Faster and easier installation
  • Minimal disruption to your home
  • Fast cleanup time
  • Usually less expensive labor costs because sanding, staining, and coating are performed in the factory


  • Availability of more wood species, widths, and cuts that can be matched to existing wood floors
  • Allows for custom onsite sanding, staining, and coating with a protective sealant after installation


Browse our Hardwood Collection

• End Grain by Old Wood
Plank Floors by Old Wood 

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